Warranty Information
The Battle Bunker Promise: We build gear that's meant to take a beating. If something fails under normal use, we make it right. No runaround, no fine print games.
Warranty Coverage by Product
All Battle Bunker products are covered against defects in materials and workmanship under normal use. Coverage periods vary by product category:
| Product Category | Warranty Period | What's Covered |
|---|---|---|
| Hanging Ab Straps | 1 Year | Stitching failure, hardware defects, strap delamination |
| Resistance Bands (Battle Bands) | 90 Days | Manufacturing defects, premature snapping under normal load |
| Lifting Straps & Wrist Wraps | 90 Days | Stitching failure, velcro delamination, hardware defects |
| Hybrid Belt | 1 Year | Buckle failure, stitching defects, material separation |
| Weight Vests | 1 Year | Stitching failure, zipper defects, plate pocket damage |
| Training Sandbags | 1 Year | Seam failure, handle detachment, zipper defects |
| Apparel | 30 Days | Manufacturing defects, print failure, seam separation |
| Flags & Patches | 30 Days | Manufacturing defects only |
What Is Not Covered
Our warranty does not cover damage resulting from:
- Normal wear and tear from regular use
- Misuse, abuse, or use beyond the product's intended purpose
- Improper storage or exposure to extreme conditions (prolonged UV, moisture, chemicals)
- Accidental damage, cuts, or punctures
- Modifications or repairs attempted by the customer
- Products purchased from unauthorized third-party resellers
How to File a Warranty Claim
Filing a claim is straightforward. We don't make you jump through hoops.
- Step 1: Email us at support@thebattlebunker.com with the subject line "Warranty Claim."
- Step 2: Include your order number, a brief description of the issue, and a photo or short video showing the defect.
- Step 3: We'll review and respond within 2–3 business days with a resolution — either a replacement or a refund.
In most cases, you will not need to return the defective item. We'll take your word and the evidence you provide.
Warranty Resolutions
Depending on the situation, we will offer one of the following:
- Replacement: We ship you a new product at no charge.
- Refund: We issue a full refund to your original payment method.
- Store Credit: In some cases, we may offer store credit as an alternative.
Steel Shield Refund Policy
In addition to our product warranty, every Battle Bunker purchase is backed by our Steel Shield Refund Policy. If you're not satisfied with your purchase for any reason, contact us and we'll make it right — refund or replacement, no questions asked.
This is our founder's personal commitment to every customer. If I bought a product and there was an issue, I'd expect it to be resolved. You deserve the same. — Austen Alexander, Founder
Contact Us
For warranty claims or questions:
Email: support@thebattlebunker.com
Please include your order number and photos for the fastest resolution.
